Delivery

We deliver your order based on the method of delivery you choose during the checkout process whenever possible. Some items are not held in stock and may take a few days to arrive, even if you have chosen a next day delivery (for example), however non stock items are shown as such on the site so please bear this in mind when choosing the delivery method. We will normally send next day delivery items to you for next business day delivery if ordered before 2.00pm however this cannot be guaranteed. International orders are generally received in under 7 days unless they are non stock items in which case please allow 10 business days.

Shipping & Handling
Calculating shipping costs is often complicated and is based on weight and dimensions. We have automated this process on the site as much as possible. However there will be occasions when the items to be shipped may incur a higher or lower charge than the site calculates.

If the cost is lower we will credit the difference to your card. Normally we will absorb any increase in shipping cost unless it is significant in which case you will be contacted first to ensure the adjusted cost is acceptable.

Problems
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Out of Stock Items
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.